A company refuses to refund me
Company refuses refund
When a business won't honor a refund it promised, or a product or service failed, your purchase and cancellation records show what you're owed.
Common evidence
- Order confirmation and receipt
- Refund or return policy at the time of purchase
- Proof of return or cancellation
- Customer-service messages and case numbers
- Card or bank statement showing the charge
Potential next steps
- Check whether a card chargeback deadline still applies.
- Ask the company in writing for the specific refund.
- Keep records of every reply.
- If unpaid, consider a demand letter, then small claims.
Limitations to check
- Many online terms include arbitration clauses or small-claims carve-outs. Read the terms.
- Small-claims dollar limits, deadlines, and filing rules differ by state and court. Confirm them with your official court source.
- Some contracts require arbitration or another process first. Read your agreement before filing.
- Sueify provides general information and organization tools, not legal advice.
FAQs
Should I do a chargeback or small claims?
They are different processes. Avoid recovering the same money twice, and check deadlines for each.